Fraud Detection Advisor

Job description

The role of the Fraud Detection Advisor within Fraud Risk Management supports the development and implementation of fraud strategies and monitors systems and processes to minimise fraud across the organisation. It is also responsible for liaising with clients and external parties to monitor and resolve fraud issues and working with internal fraud operations to ensure prevention strategies are effectively implemented. Role holders will carry out activities that will include most of the following:
· Perform specific routine activities and processes ensuring accuracy of tasks performed
· Identifies and escalates issues
· Apply acquired knowledge to provide assistance to others
· Understand and adhere to established policies and procedures in own team
· Support change initiatives and escalate any concerns
Your responsibilities will include:
· Identify, review and investigate suspected fraudulent transaction.
· Delivery of superior service, both internal and external, and application of appropriate skills/ values/ company policy to meet customers' and Bank's need. Seek to continuously improve individual efficiency, productivity and quality.
· Handle customer's objections, and deal effectively with any complaints in line with Business requirements. Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. Ensure a balanced approach to minimising fraud risk whilst appreciating the impact to all customers
· Support Leadership team in pursuit of team targets. Share best practise with colleagues to enable others to achieve their individual targets, for the greater benefit of the team/ department. Liaise with other departments effectively, and external parties (where appropriate)
· Continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices and the impact of new technology and trends. Strong understanding and adherence to all internal controls, in particular Data Protection and Anti-Money Laundering principles. Ensure adherence to Payment Services Directive with regards to Unauthorised Transactions and fraud claims

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:
·  Experience in delivering a superior quality of customer service. Experience in effective communication with internal and external customers
·  Ability to work in a productivity/ efficiency orientated environment. Ability to use own judgement and initiative to make timely decisions
·  Previous experience of delivering an excellent customer service
·  An open, flexible and supportive approach to change and innovation
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Self-awareness with confidence to work independently and take responsibility for own development
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner

In addition to the details listed above, the ideal candidate will have a track record of:
·  Knowledge of various types of fraud and fraud trends is a nice to have
·  Ability to navigate Fraud detection systems (Falcon 6 and Riskfort) is a nice to have

The base location of this role will be 120 Edmund Street, Birmingham.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.