Financial Services Specialist - SEC - HBAP Unit Trust - HSBC Technology and Services, GSD - NHC

Job description

Some Careers grow faster than others.
 
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
HSBC Technology and Services
 
HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
 
Global Service Delivery
 
Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
 
Role Purpose
 
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Perform the day to day input for unit trust functions;
Provide full support to Line Manager in root cause analysis with business partners for error rectification exercise;
Highlight operation risks in daily processing work;
Participate in procedure reviews for business partner’s approval;
Provide ‘Service Quality’ of high Customer Service Standards;
Deliver high quality services to customer.  Apply rigorous and customer centric Quality campaigns and initiatives to increase Quality awareness in the team;
Set high internal service excellence benchmarks to ensure customer satisfaction;
Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence;
Establish and maintain effective relationship with customer business areas and identify areas of service improvements;
Effectively implement changes to achieve business goals (eg. process improvements/changes in procedures);
Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction;
Development through personal development plans and performance management reviews. Keep high morale through ‘Celebrating Success’;
Strike balance among task, team and individual to inspire and influence other staff to bring out their best;
Motivate team members to meet business objectives – share advice and guidance in a constructive manner and supported by appropriate evidence;
Aware of individual/department performance achievements/ targets in a timely manner;
Sharing knowledge and experience and providing assistance on referred issues to achieve business objectives and achieve individual potential;
Create an environment where skills and knowledge is openly shared to achieve department and business goals.

Desired profile

A post-graduate diploma or degree in any discipline;
Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.  Ability to speak and understand Cantonese would be an added advantage;
Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data;
Good analytical and statistical and data mining skills would be an added advantage;
Work from Mon to Fri, 9:00 to 18:00.
You’ll achieve more at HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***