Financial Services Assistant - CIL (Clean Import Loan) - HSBC Technology and Services, GSD - TKH

Job description

Some Careers grow faster than others.
 
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
HSBC Technology and Services
 
HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
 
Global Service Delivery
 
Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
 
Role Purpose
 
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed and approved within PLA;
To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint;
To be aware of the nature of our customers business and alert any unusual transactions, to Line Management;
Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards;
Ensure a high degree of accuracy in order to minimise operational risk;
Work productively and professionally. Demonstrate ways to improve customer service and increase productivity;
To ensure any errors are logged in an accurate and timely manner., and the appropriate analysis is undertaken in order to identify training issues and make the necessary recommendations for training/reinforcement sessions to Business trainers;
To ensure that learning curve and BAU targets are met.  Escalating in a timely manner any areas of concern;
To develop ones self by expanding job and industry knowledge by ensuring all SELF training and e learning (Coastline) is completed within timescales;
Contribute to the creation of a supportive work environment driven by demonstrating HSBC values;
To identify best practice opportunities within the team and across TRF BS  locations;
To provide support and guidance to new GTRF operational staff to ensure learning curves are met and BAU is reached on schedule.

Desired profile

Good International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URC;
Working knowledge of  ICC Publications UCP600, URC522;
Good understanding the trade facilities and customer trade cycles;
Good understanding,  applicable to the role, of the content and application of ICC rules as related to Documentary Credits and  Collections and of internal control procedures;
Good knowledge of the systems/ applications used in Trade processing;
Strong interpersonal skills;
Excellent English (written and verbal) communication skills;
Minimum 12 months experience in TRF meeting all quality targets including NIL operational losses (Actual or Near Miss);
No compliance or regulatory breaches, no external errors or complaints across all queues;
Rotating shift: 9:00 to 20:30, monday to friday.
You’ll achieve more at HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***