Executive Assistant- Commercial Banking

Job description

Global Vision. Local Focus.


Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About Commercial Banking

HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

A Day in the Life of an Executive Assistant include the following:

To provide full administrative and secretarial support to the Senior Executive Manager, assisting in the administration of a high volume of emails & paperwork, and ensuring that deadlines are met. The role holder is also expected to provide guidance and training to other personal assistants in the team.

Principle Accountabilities:
· Gives support to their line manager and team at all times
· Works collaboratively with their immediate and wider team members
· Focuses on the end user – the HSBC customers at all times
· Owns and resolves issues with all stakeholders or customers and understands how and when to escalate
· Deal effectively and efficiently with external Suppliers
· Fully understands the media policy and how this applies to their role
· Acts as a role model for our Group Values and behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
· Values diversity amongst team
· Acts a as mentor to assist new joiners as required
· Promote an environment that supports diversity and reflects the HSBC brand.
· Maintains HSBC internal control standards
· Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  Minimum 2 years relevant experience working in a senior administrative or secretarial role supporting a senior manager or function
·  Experience of having worked in a Corporate environment
·  Excellent planning and organisational skills with experience of working under pressure
·  Excellent interpersonal, written and verbal communication skills, including experience of dealing with executive and senior management levels
·  Excellent keyboard, shorthand and audio skills
·  Proven ability of using their initiative in challenging situations
·  Ability to interact with all levels of management and customers
·  Excellent communication skills, including written, verbal
·  Ability to prioritise workload effectively
·  Advanced computer and IT skills, including all Microsoft packages
·  Thorough understanding of bank and departmental procedures, functions and activities desirable
HSBC Proud

In 2016, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the fifth consecutive year.

Here are some of the reasons why:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity: Opportunities to network and build global relationships
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
Learn more about HSBC

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group - one of the world's largest banking and financial services with assets of US $2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.