DMT Officer, GTRF - CMB

Job description

DMT Officer, GTRF - CMB

GCB: 7

Role Purpose:

Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible providing a high level of customer service by ensuring processing of Global Trade and Receivables Finance transactions are actioned within the service level parameters, minimizing operational risk by applying a high degree of attention and ensuring accuracy. The job holder will need a good understanding in Trade operations in terms of technical knowledge, thorough understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions and FCC etc.

Principal Accountabilities:

Impact on the Business :

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Maintain and improve the delivery of “world class” customer service by working as directed by management to ensure that all work is processed within SLA

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To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint

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To be aware of the nature of our customers business and FCC requirements and alert any unusual transactions, to Line Management

Customers / Stakeholders:

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Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards.

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Ensure a high degree of accuracy in order to minimize operational risk

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Work productively and professionally.

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Demonstrate ways to improve customer service and increase productivity.

Leadership & Teamwork:

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To develop one's self by expanding job and industry knowledge by ensuring all mandatory training and e learning (Coastline) is completed within timescales

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Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.

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To identify best practice opportunities within the team

Operational Effectiveness & Control:

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To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.

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To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

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Ensure all mandatory training is undertaken in a timely manner

Desired profile

Qualifications :

Qualifications:

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+3 years of banking experience.

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Good International Trade experience and background required, Good understanding of ICC published rules.

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Good knowledge of GTRF FIM/UCP/URC/AML & Sanctions guidelines.

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Awareness of the trade facilities and customer trade cycles

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Good knowledge of the systems/ applications used in Trade processing HUB/HFE/WDM.

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Strong interpersonal skills.

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Effective communication & interpersonal skills.

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Excellent English literacy (written and verbal fluency).

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Previous experience within the GTRF operations is desirable.