Direct Relationship Manager - Business Banking

Job description

Direct Relationship Manager.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the Small to Medium sized Enterprise (SME) market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential

Working as a Direct Relationship Manager within our Commercial Centre you will acquire, retain and expand relationships with customers we want to bank within Business Banking. You will maximise profitably by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept. You will regularly meet with customers and will deal with business turnover of up to 6.5M GBP.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

Your responsibilities will include:
· Being an ambassador for HSBC and develop the bank's profile in the local business and wider community
· Supporting customers and placing their needs at the forefront of all that we do, setting world class standards
· Seeking new opportunities and nurturing existing relationships to identify new business opportunities
· Building a network of business introducers in the local professional and business community
· Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
· Proven ability in identifying and meeting customer needs
· Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
· Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively.
· Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
· A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
· Experience of building and managing complex relationships

Desired profile

Qualifications :

The ideal candidate for this role will have:
·  Experience working in relevant environment/s, i.e. Business/Corporate Banking, Financial Services
·  Proven ability in identifying and meeting customer needs
·  Proven experience of lending 150,000 GBP or more
·  Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively.
·  Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
·  A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
·  Experience of building and managing complex relationships
The base location for this role is flexible between Leicester or Birmingham.

The Relationship Manager is a role that develops and grows over time; our development plan will Enable you to achieve a fulfilling and aspirational career in Business Banking, upon joining Business Banking, you will be part of the development programme (minimum 3 years). Our commitment to you is to continually support and enable you to be the best Relationship Manager that you can be so that our customers benefit from your experience and the knowledge you gain during this time

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.