Digital Transformation Lead

Job description

The Digital Transformation Lead will lead the project management around a major organization shift from the current Digital organization to the newly defined model.   This may require working on physical location strategies, create role/job descriptions, and participate in interviews.   
 
Digital technologies are increasing becoming the first point of contact for 40 million customers of HSBC.  The pace of change and adoption of technology is not driven by HSBC, but by outside companies, and the Regional Head of Channels must bring together the various Channels teams for a holistic approach in the region.  The Channels organization is circa 3000 FTE and an annual budget in the range of 250-300 USD million.
 
The role holder will collaborate with peers in Technology within HSBC and beyond, to ensure delivery of the transformation goals for Digital Channels. The role holder will be responsible for communication of the Digital Technology strategy across the team and stakeholder community.
 
Your responsibilities will include:
Driving sustainable growth.  Develop the area responsibly, engaging with colleagues across the function, department and wider to deliver sustainable transformation and operational plans in line with department strategy.
Internal and external relationships.  Ensure the Digital Channels function is a visible and trusted partner.  Deliver a uniform, consistent relationship model which is acknowledged to deliver value to enable full engagement.  Reduce the burden of managing multiple regional relationships with an effective global relationship management function, with timely issue escalation & resolution for all IT services consumed.  Be accountable for all interactions between IT and the significant part of a Global Business/Function, or the Global Business/Function within a Region.
Achieving excellence.  Drive business performance, persevering under pressure.  Ensuring contingency is built into transformation plans to cope with unexpected issues. 
Developing ideas into change initiatives and consulting with business partners for portfolio planning and forecasting.
Strategic input.  As Technology and Bank strategies evolve, ensure Digital Channels remains on target to deliver by communication with and educating all relevant parties. Ensure the area is set up and run as a global business. 
Coordinate with the Project Management, PMO and Service Management functions to report status and issue escalation & resolution of operational matters relating to Digital Channels Transformation. Efficient elimination of project conflicts at the planning stage in order to allow effective resource management

Desired profile

The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. advanced project management skills.
Availability to undertake the travel required for this role, i.e. Some UK travel may be required.
Experience working in relevant market/context, i.e. Full project life-cycle experience. is desirable but not essential
Extensive experience in a managerial role within an IT or related field, including experience of managing a global function with a geographically dispersed team
Ability to build strong relationships and communicate with a wide spectrum of stakeholers
Excellent knowledge of the project lifecycle and Group Strategy
Understanding of business finance and experience of effective managment of budgets and expenditure
Comprehensive understanding of positioning bank approach and policy in context of wider industry trends and direction
Role relevant qualifications, i.e. Graduate or equivalent experience is desirable but not essential
Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
A track record of delivering significant change which improves business effectiveness in sustainable ways
A flexible and adaptable management style with experience of developing yourself and others
Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
The base location for this role is London 8 Canada Square.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.