Digital Product Manager - Wealth & Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within  Wealth and Personal Banking, the Consumer Assets team is responsible for improving portfolio profitability and achieving growth objectives for all lending products in Asia-Pacific, including credit cards, personal loans, overdrafts and mortgages. Operating in several strategic markets across the region, the division is a key contributor to the profitability of the HSBC private wealth business.

We are currently seeking a high calibre professional to join our team as a Digital Product Manager.

Principal Responsibilities 

·  Be responsible for digital journeys for credit card, debit card and loan products/ services and create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
·  Collaborate with Product Design peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity
·  Lead in a range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
·  Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement.
·  Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities to help formulate digital product roadmap and make prioritization decisions
·  Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes these into consideration
·  Continuously assesses competitive landscape, emerging technologies and business models to ensure the AMH digital proposition remains competitive
·  Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience

Requirements

·  Solid digital product management experience
·  Passionate about great digital experiences (especially in personal finance/money)
·  Knowledge and experience in cards and consumer loans business (preferred)
·  Experience in a global or regional roles would be advantageous
·  Customer obsessed - track record of putting the customer at the centre of every decision
·  Strong commercial acumen – ability to utilizes data to support decision-making (and hold others to account to make data-driven decisions), takes ownership and delivers upon commitments
·  A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures
·  Strong communication and problem solving skills - ability to take stakeholders on the journey to execute the digital vision
·  Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence)
·  Comfortable working through ambiguity - ability to balance and respond to shifting or competing priorities
·  Energetic, positive, team player
·  Proficient command of spoken and written English and Chinese
·  Bachelor's degree or equivalent

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.