Digital at HSBC
HSBC has committed over $2 billion dollars to a digital revolution, driving innovation and transforming our digital capabilities. We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.
HSBC Digital Solutions (HDS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.
The Digital teams' work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.
We are looking for collaborative leaders with the spirit to make change happen. We champion brave new ideas that will transform customer experiences.
The focus of Third Party Services is to identify, partner and build products and relationships with third party software providers that result in beneficial improvements to HSBC digital customer experiences.
Rapid Assessment is the centre point for Third Party Services. All vendors will go through an assessment process to determine the viability of their product offering, the complexity of integrating to the HSBC infrastructure and help identify any risks and due diligences that must be completed as part of their procurement
The Rapid Assessment Digital Product Manager will own the initial relationships with Third Party Vendors, run the assessment process and act as an advocate for the Rapid Assessment programme - which is a pivotal role in the future on boarding of new vendors.
Accountable for undertaking Digital Product Management activity, to define best in class digital channel propositions for strategic platforms including Public Website, Internet Banking and Mobile (extending to future channels/devices).
Working under direction from the Global Digital Product Management community the Digital Product Manager will be responsible for providing on the ground Subject Matter Expert (SME) support for requirements and delivery sprints, articulating their product vision, owning requirements (user stories, designs, copy) and empowered to make decisions on scope and priorities (based on a variety of factors).
Own the rapid assessment of third party services
Manage the backlog of new vendors/services going through assessment
Act as main point of contact with the wider business to gain traction for the rapid assessment process and progress the rapid assessment programme
Act as Main point of contact with the third party vendors going through assessment
Work with a XFT and pull in necessary experts when required depending on the third party being assessed
Own the documentation process - capturing required use cases and test criteria before the evaluation starts and compiling the final report at the end of the evaluation, ensuring the information captured will allow for an accurate decision to be made on whether to progress with the vendor or not
Act as a third party evangelist, spreading the word of the new vendors we have assessed and helping to sell the benefits to different business units to be more top down vs bottom up
Management and delivery of a digital product backlog to support the delivery of new services and features to customers.
Proactive in collaboration with cross functional scrum teams to provide product vision, direction and priorities.
Work with stakeholders including: Global & Country Digital teams, Group CVM and Marketing to understand local and global requirements and ensure that new features and functions are consumable.
Lead definition and delivery of ‘best in class' digital experience through User Centred Design process in collaboration with Design functions, Global Digital Product Management and Engineering.
The ideal candidate for this role will have the below experience and qualifications:
· Digital Product Management/Owner experience; owning all aspects of their product from initiation through to optimization.
· Excellent customer focus; Awareness of User Centred Design methodology, digital customer behaviour, sourcing of customer insight and importance of customer testing.
· Excellent understanding of delivery frameworks particularly hands on experience of working in an agile sprint team.
· Subject Matter Expertise of digital channel, including technical, commercial and market considerations.
· Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
· Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
· Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
· Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
· A successful track record of delivering complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
The base location of this role will be 110 Southwark Street, London, SE1 0SU
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.
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