Digital Platform Manager

Job description

Job description

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In Wealth and Personal Banking (WPB) , we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the Wealth and Personal Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for Wealth and Personal Banking

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of  Digital Platform Manager  working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

·  The Jobholder is responsible to lead the overall regulatory and compliance delivery for Digital Channel.  This would include Global, industry and Group standards in addition to regulatory requirements.
·  The incumbent is responsible to manage the MYH WPB compliance towards FIM and RMIT guidance including the management of risks within the Risk Framework.  This would encompass any audit findings and resolutions therein, both external and internal.
·  The incumbent shall be responsible for the digital channel regulatory and financial reporting, ensuring the information provided is accurate, complete and timely.  These will include (but not limited to) Paynet and BNM reportings.
·  Job holder is responsible to ensure customers acquired through digital channel meets the required data standards for completeness, conforming to the formats and accuracy.
·  The incumbent is responsible for Wealth and Insurance Digital Platform deliveries working closely with Product Team to deliver the complete digital experience accordance to the Digital Customer Experience principle

Requirements

·  At least a bachelor's degree in any related discipline is required.
·  At least 3 years of working experience in banking or financial products.
·  Good communication and written skills.
·  Highly motivated and able to work under pressure.
·  A team player with an energetic and flexible working style.
·  Good analytical skill with advance knowledge in Macro and RPA is an advantage.
·  Advanced level, knowledge in word processing, spreadsheets and MS Office applications.
·  Able to communicate clearly and confidently with Management at all levels.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad