Digital Planning Specialist

Job description

The Digital Planning Specialist role is based within Digital Centre of Excellence, Retail Banking and Wealth Management.
 
The role of the Digital Planning Specialist is to lead Planning and Support activity for the Digital Centre of Excellence, providing contingency and deputising for the Digital Planning and Support Manager.
 
Accountable for budget management, from recharging to supporting Annual Operating Plan/Latest Estimate submissions. Management of third party augmentation model e.g. VRM and Statement of work renewal, including tracking of actual spend vs estimates.
 
Leading delivery of the Digital Orderbook through a variety of governance processes, maintaining superior quality at the lowest cost to the business – tracking and reporting on Digital COE deliveries.
 
We recognise that the world has changed and we need to change with it. HSBC is now undertaking a significant reshaping of its business portfolio. We are redeploying resources to capture expected future growth opportunities and adapting to structural changes in the operating environment.
 
Our Digital Centre of Excellence (COE) is a global operational centre of digital for HSBC supporting digital transformation, which enables process simplification and accelerates channel migration, improving productivity and customer experience.
 
The COE offers exposure to all business areas of the bank, and an opportunity to work with teams all around the world. We really value knowledge and experience new employees can bring and this is a chance to add real value and expertise from other industries such as large on-line retailers and supermarkets.
 
We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits.
 
As our Digital practice is such a high profile area within the bank, it is currently receiving a high level of investment and resource to help it grow into a key pillar of the business.
We have Digital roles in London and Leeds and keen to hear from people who would like to be part of this exciting journey.
 
Your responsibilities will include:
Leading Digital Centre of Excellence budget management and planning (LE/AOP)
Leading the activity required to manage third party relationships by working closely with procurement and legal partners including vendor risk management and contract renewals
Contributing to DCOE Planning & Support goals being identified, communicated, documented, agreed and delivered in the most cost effective manner.
Ownership for the digital small enhancement process, including reporting and chairing meetings with in-country
stakeholders
Leading portfolio management for all DCOE resources through constant review and sizing of Digital and multi-channel initiatives to inform resource profiles and plan forecasts,
Working collaboratively to support delivery of the Global Digital Objectives, through resource and budget planning and facilitation of prioritisation activity
Provision of a ‘best in class’ service for all DCOE customers by supporting customer engagement and governance processes, maintaining service excellence at all times
Collecting and distributing project and team performance metrics to improve quality of output, establish DCOE SLAs and KPIs, and achievement against these.

Desired profile

The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Planning, Project Management Office and strong organisational background
Experience of using relevant software packages, i.e. Clarity, Workflow Management and MS Office (in particular Excel)
Past working experience in a relevant role, i.e. Digital, Change Management is desirable but not essential
A track record of constantly looking for ways to do things better
A flexible and adaptable leadership style with experience of developing yourself and others
Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
A broad understanding of financial budgets/statements/models, with experience of analysing data effectively for planning, forecasting and reporting
Experience of operational planning/management, understanding resource requirements in order to fulfill project delivery
Strong analytical ability and experience
- excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
Strong negotiation and relationship skills to satisfy a wide range of internal and external customers with conflicting priorities
Pragmatic decision making skills, with the ability to make clear judgments and understand the implications
Highly developed communication skills, both written and verbal, to explain complex or technical issues.
 The base location for this role is Leeds / London
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: Digital Planning Specialist, Leeds, London