Digital Ambassador - Wealth and Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Digital Ambassador .

Principal Responsibilities

·  Adopt branch customers to Internet Banking and Mobile App, and encourage their continuation use of digital
·  Promote digital banking services and products and encourage customers to migrate to digital
·  Actively identify potential customers’ banking needs and recommend alternative solutions to customers
·  Establish and maintain trusted relationship with customers
·  Ensure compliance of HSBC Bank policy, Global Standards and internal controls
·  Multiple branch locations available across Hong Kong, Kowloon, and New Territories

Requirements

·  Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above; with some customer service or banking experience
·  Customer centric mindset with commitment to deliver quality service
·  Self-motivated and adaptable to a service environment
·  Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
·  Holder of insurance or investment license, preferred but not a must
·  Customer service experience in mass market or walk-in environment
·  Fresh graduates are also welcome

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.