Customer Services Assistant – Trade Middle Office

Job description

Customer Services Assistant – Trade Middle Office
HSBC Leicester
Customer Services Assistant – Trade Middle Office, Global Trade & Receivables Finance

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an enthusiastic individual to join this team in the role of Trade Middle Office Assistant. Whether you are looking for a first job or taking the next step in your career, our global reach offers many ways for you to realise your ambitions.

We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we also have a strong commitment to sustainability, flexible working and communities around the UK.

When you join our team, from day one you’ll have access to a competitive benefits package, including:

· A discretionary annual bonus
· Bupa healthcare for you and your family
· A market-leading employer pension contribution
· Life assurance (4x base salary)
· 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
· My Choice – our flexible benefits scheme
Business Attire is expected except on a Friday, when we have casual dress down.
· We’re all about exceeding our customer’s expectations.
In this role, you will:
Provide a high level of service to customers whilst minimizing operational errors and losses, primarily through pre-processing of documents and preparation of outgoing advices, monitoring and approving transactions.
Liaise with internal and external customers on non-routine matters via client services where appropriate.
React promptly to requests received from GTRF Sales/Relationship managers and client services in respect of the processing of client transactions.
Ensure our customers receive a quality service at all times

Desired profile

Qualifications :

Qualifications

What do I need to be successful in this role?

Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.
We’re looking for supportive and enthusiastic people on a full time basis.
Awareness of Banks business strategy .
Good technical and interpersonal skills
Ability to plan and organise and to communicate at all levels
Ability to develop good working relationships with customers (both Internal and External)

Knowledge of Trade and/or Guarantees experience is not essential, all you need is customer service experience, we can offer you full training on the job!

You’ll achieve more when you join HSBC.

The base location of this role will be Leicester.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.