Customer Service Officer - Wholesale
Central, HONG KONG Sales
Job description
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.
We are currently seeking a high calibre professional to join our team as a Customer Service Officer .
Principal Responsibilities
· Support Relationship Managers in delivering efficient and quality service to clients
· Assist Relationship Managers in handling referrals from different business parties and finding the right solutions for clients
· Act as the primary point of contact for clients
· Support various functional teams to ensure smooth account operations
Requirements
· Customer focused and with strong interpersonal and problem solving skills
· Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
· Good understanding of credit assessment and operations approval process and security documentations is preferred, but not essential
· Fluent in spoken and written English with knowledge in Putonghua is an advantage
· Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.