Senior Membership Operation Manager, HSBC Fintech

Job description

Job description

We are currently seeking an experienced professional to join our team.

In this role, you will:

1、基于当前大会员覆盖的业务和客户概况，与协同部门紧密合作，设计合理的大会员的渗透路径和营销策略，实现客户的会员转化，以实现大会员规模的持续稳定增长；

2、负责会员分层运营，拉动客户的升级进阶，优化会员的客群结构，并通过精细化的用户运营策略落地，实现会员活跃、转化、留存等相关指标；

3、负责高端会员的权益策划，整合内外部的资源，丰富和完善会员权益体系；

4、负责跨部门的项目合作和协调沟通，推动相关项目在大会员体系下的落地，实现双赢；

5、从会员平台的角度思考，抽象和沉淀会员的各项运营能力，提升运营效率；

6、与产品团队协作，提升客户会员整体满意度，在权益使用、功能交互、会员互动等方面持续关注和优化客户的会员体验。

Requirements

To be successful in the role, you should meet the following requirements:

1.   全日制本科及以上学历，市场营销、广告学及相关专业优先；

2.   5年及以上用户运营、会员运营的相关经验，有金融或互联网高端客户运营工作经验优先；

3.   有较强的用户洞察力和数据分析能力，擅长用户行为路径引导，富有巧思；

4.   有平台化运营思路，设计开放的平台机制，有平台运营经验优先；

5.   具有较强的业务学习能力，有较强的业务服务意识，责任心强。

 

You’ll achieve more when you join HSBC.

https://www.hsbcfts.com.cn/

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /YT

 

Issued by HSBC FinTech Services (Shanghai) Company Limited