Assistant Branch Manager/Customer Service Manager (Highpoint)

Job description

Exciting new concept branch opening in Highpoint, Victoria!

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities .

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join this team in the role of Customer Service Manager in our new Highpoint branch..

Your main responsibilities will include:

· Providing leadership to front-line staff in the form of sales management, performance management, team-building, coaching and training.
· Ensuring all direct reports receive appropriate training certification and guidance.
· Driving cross sales and portfolio growth within your branch.
· Monitoring and supervising all transactions and procedures, ensuring adherence to Business standards and policies.
· Acting as the local compliance representative where required, managing communication in regards to compliance matters and implementing and monitoring compliance policies and procedures.
· Managing operational risk within the branch, including its identification, assessment, mitigation and control.
· Assisting the Branch Manager in setting team targets and ensuring they are met.

Desired profile

Qualifications :

To be successful in this role, you will need:
·  Relevant tertiary qualification.
·  Previous Relationship Management experience within Personal Banking, including management of your own client portfolio
·  A minimum of 2-3 years personal lending products experience
·  A proven track record of working to and achieving sales and revenue targets
·  Superior customer service skills, including the ability to successfully target and manage high net worth clients.
·  Exceptionally strong communication, interpersonal and relationship building skills.

You'll achieve more when you join HSBC.
www.hsbc.com.au/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited. HSBCKTS