Customer Service Executive

Job description

GCB 8

Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

As a part of our Group Service Center Team, your key responsibilities are –

Primary Responsibilities/Essential Functions:
· Acquire knowledge on HSBC products and procedures
· Efficiently handle inbound and outbound calls to resolve overseas customer queries Maintain highest standards of audit and compliance requirements
· To acquire detailed understanding of the process design and to be able to exceed SLA standards
· Acquire knowledge on procedures related to relevant processes.

Desired profile

Qualifications :

Qualifications - External
·  Excellent English communication skills
·  Ability to interpret and handle complex numerical data
·  Excellent interpersonal and negotiating skills
·  Good keyboard skills
·  Flexibility to work in shifts
·  Graduation with 0-4 years of experience.
·  Freshers are welcome to apply.
·  BPO experience can be added advantage