Customer Service / Contact Centre Advisor - M&S Bank - Chester

Job description

Customer Service Advisor, M&S Bank, Chester Contact Centre
£16,500 base salary
This exciting opportunity is supported with an attractive reward package.
·  Annual discretionary bonus
·  Market leading pension scheme
·  25 days annual leave + 8 days bank holidays with the option to buy 5 more days
·  20% Marks and Spencer discount with no limit on annual spend
·  Private Healthcare
·  Share save scheme
·  Childcare scheme
·  Discount on M&S Bank and HSBC products
·  Individually tailored benefits to suit your lifestyle selected by you, including: Dental Plan, car breakdown cover, Cycle to Work and many more
You don't have to look far to reach your full potential. We will offer you on-site parking, gym, subsidised canteen, M&S shop and Starbucks.

Desired profile

We're open 24/7 and you will be required to work between the hours of 8.00am - 10pm, Monday to Sunday and work varying shift patterns within those hours and you will work a total of 35 hours a week. You will be required to work every other weekend, so you'll need to be flexible to accommodate our customers' needs.

You'll play a key role within our UK Contact Centre, speaking to existing customers and helping them with their servicing enquiries, delivering an excellent service. It's all about taking personal ownership for our customers' issues – understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our products and services.

If you're a customer-focused individual, ready to go above and beyond to make banking better, this is a great opportunity, in an exciting team environment. You'll also support your colleagues by coaching and guiding less experienced team members, and identifying opportunities to improve our existing processes. We're looking for driven professionals, with strong written and verbal communication skills, and the ability to build meaningful relationships, whilst being an ambassador for M&S Bank.

In return, we'll do everything we can to help you thrive in our sociable working environment. We'll give you plenty of support, with 6 weeks of full-time comprehensive training, as well as ongoing coaching and mentoring to grow your knowledge of our products and services.

Just follow the link to begin your application. You'll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you're successful we'll arrange a telephone interview to get to know you better before arranging a face-to-face interview.
We welcome applications from all people, regardless of sexuality, disability, age, race or gender, with the aim of creating an environment of respect and support, enabling everyone to achieve their best.