Customer Service Associate - GLCM DIGI_HELPDESK_HK

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Associate - GLCM DIGI_HELPDESK_HK.

Principal responsibilities

·  By aligning individual calls/contacts of Senior Financial Services Officer / Senior Financial Services Specialist / Financial Services Specialist to ensure accurate, timely and consistent replying Senior Financial Services Officer / Senior Financial Services Specialist / Financial Services Specialist and take preventive and corrective actions as appropriate.
·  By organizing and analyzing team MI to support Manager Payment & HSBCnet teams in giving solutions and implementing improvements.
·  By overseeing customer disputes and ensuring the provision of professional service to customers.
·  By promoting awareness, understanding and practicing of quality service among staff.
·  By actively reflecting operational weaknesses to management and making suggestions for productivity improvements.
·  By assisting Manger to foster the spirit of an overall ‘HSBC servicing.
·  By ensuring compliance of various legal/regulatory requirements, and ensuring the implementation of procedures at all time.

Requirements

·  Good interpersonal skill and able to communicate tactfully and confidently.
·  Good time management skill. Mature with good interpersonal and communication skills.
·  Through experience and attend relevant courses.   

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.