Customer Service Advisor

Job description

Customer Service Advisor – HSBC - £17,436 starting salary (Pro Rata)

Job summary:

Working as a Customer Service Advisor you'll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

· Engaging with a wide range of customers over the telephone
· Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
· Identifying suitable products and making suggestions to suit customers' requirements
· Bringing a good sense of fun and humour to the role is essential too.

Desired profile

Qualifications :

What's in it for you?

From the moment you join our team, on top of a competitive salary and a paid holiday allowance, you will also receive the following benefits package:

·  A discretionary annual bonus
·  Bupa healthcare for you and your family
·  A market-leading pension scheme
·  Life assurance (4x base salary)
·  A smart-casual dress policy
·  Subsidised canteen and free on-site parking.
·  Access to excellent public transport links. All within close proximity to the White Rose shopping centre.

You'll start on a minimum salary of £17,436 Pro Rata and since we're passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this we will ensure you receive incremental pay raises over 12 months that take your salary to a minimum of £18,436 Pro Rata (subject to performance).

We can offer you great facilities such as on-site, nursery, subsidised canteen, free on-site parking, and access to excellent public transport links. All within close proximity to the White Rose shopping centre.

Do you want a career rather than just a job? Then join HSBC, a truly global organisation where some of our most successful senior employees started their careers in our Contact Centres

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500