Customer Relationship Officer (12 months contract) - HSBC Life

Job description

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.  

We are currently seeking a high calibre professional to join our team as a Customer Relationship Officer (12 months contract).

Principal Responsibilities

·  Contact SingPost customers and provide regular touch points on their birthday and half yearly reviews updates
·  Update leads in a meticulous manner and provide updates to the Manager on outcome where tracking is required
·  Ensure scripts used are compliant
·  Manage the retention of SingPost heath customers by reaching out to segments where their policies are lapsed
·  Consistent in achieving monthly and annual targets set by the Manager, aligning with SingPost Channel mobile team Annual Premium Equivalent Plan
·  Provide continuous feedback and suggestions on improvement/enhancement where relevant
·  Take guidance from Team Lead/Manager on matters relating to telephony skills, achieving targets etc
·  Any adhoc projects where required

Requirements

·  Relevant Telemarketing experience (inbound/outbound)
·  Good Customer Service experience
·  Managing internal and external stakeholders in a corporate environment
·  MS Office in particular MS Excel

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.