Customer Outcome Case Assessor

Job description

Outcome Assessment Manager

We are currently seeking experienced individuals to join our Collections and Recoveries Outcome Testing team.

In this role, you will:

·
Co-ordinate and manage outcome testing evaluations and reviews

·
Have responsibility for the Training and Development of new Collections outcomes testing Agents and Review Managers

·
Assess and audit the end to end thematic and random reviews, ensuring the reviews are undertaken to the highest standards in line with Local Quality Standards and Regulatory Requirements;

·
Support decisions through advice, counsel or services in area of specialisation;

·
Be accountable for delivery against prescribed targets, responsible for volume, quality, and timeliness of end results.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

· 
Collections knowledge of products processes and procedures

· 
Planning and organising / time management skills (essential);

· 
Experience of using relevant software packages, i.e. Microsoft Office applications (Word, Excel) (essential)

· 
Ability to identify, assess and mitigate risks (essential)

· 
Able to communicate at all levels & be a confident decision maker (essential)

· 
Project management skills and experience (desirable);

· 
Previous experience in a banking environment and change projects within the financial services industry (desirable)

The base location for this role is Birmingham

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500