Customer Mastering Delivery Head - Digital Business Services

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Customer Mastering Delivery Head.

Principal Responsibilities

Role Description:

The Portfolio Delivery Lead will oversee and coordinate governance and programme execution across the ‘Technology for Business’ portfolio, which comprise of programmes within Global Businesses and Global Functions which are enabled by Technology investment. The Portfolio Delivery Lead will build out the capability in this space, shaping the function and driving best practices consistently across programmes.

Job Duties:

Key Accountability:

·  Build and define the operating model and capability of the function
·  Analyse thematic risks & issues to manage centrally
·  Ensure Portfolio programmes are applying consistent governance methodologies, e.g. RAG statuses across Scope, Schedule, Cost, Budget, Resource and Benefits
·  Provide assurance that Portfolio programmes are adhering to the Bank’s Change Framework
·  Drive best practices consistently across Portfolio programmes
·  Monthly governance analysis, commentary & trend analysis
·  Monthly preparation for business governance committees
·  Liaison across all stakeholders for any matters regarding governed CTB
·  Support the business COO in any aspects of Transformation that require Technology input
·  Portfolio/Programme reporting
·  Partner with Portfolio accountant during strategic planning cycle
·  Relationship management of an interconnected network of senior stakeholder groups, internal and external to Enterprise Technology

Requirements

·  Experience running portfolio oversight delivery
·  Experience in Portfolio and Programme Management (PPM)
·  Ability to design and implement policy frameworks in the context of a large financial services organisation
·  Strong stakeholder management skills
·  Experience with business transformation
·  Deep experience with governance, particularly change execution and RAD
·  Experience with financial management (desirable)
·  Resilient with strong influencing skills
·  Strong customer-centric focus, with proven ability to rapidly build relationships, trust and credibility with senior management and senior stakeholder groups
·  Proven ability in managing senior business relationships in a complex matrix environment
·  Financial Management role experience
·  Able to manage competing and changing priorities and bring stakeholders together to achieve a common goal
·  Ability to rapidly adapt to process change, portfolio reprioritisation and manage simultaneous tasks in a pressurised environment
·  Self-starter and able to work autonomously, with little direction
·  Able to challenge the status quo and suggest viable alternatives in process and approach

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.