Customer Due Diligence Onboarding Analyst

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join this team in the role of CMB CDD & Onboarding Analyst.

Principal Responsibilities

· Coordinate the client onboarding cases from initiation to the point the client cash account is open and HSBC Net channels access has been provided
· Manage new to bank client onboarding and existing client CDD process's to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
· Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)
· Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval
· Conduct client screening and escalate any hit or arising issue to FCC. Investigate to confirm the hit cases are true match.
· Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating
· Conduct CDD Refresh and Periodic review including issuing letters to request for documents and following up with customers for completion or business decision to exit relationship.
· Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients, visit clients in Central to collect necessary physical documents and forms, maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
· Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
· Strong communication both upwards and at peer level
· Co-ordinates and oversees work for a small team to meet agreed deadlines
· Prevent fraud and escalate any unusual activities including raising UAR, collate relevant information, input data into UAR form as per the FIM and submit UAR as per BAU
· Check documents to ensure all are completed and in order as per the CDD requirement and account opening guidelines (proper verification, certification, KYC conducted, proper approval obtained – if any, etc)
· Ensure maintenance maintained by officers is accurate
· Approve maintenance and account number generation

Desired profile

Requirements

· Degree Holder in related field with 5-8 years working experience
· Commercial banking knowledge
· Commercial awareness
· A record of successful accomplishment in providing consistently outstanding customer service.
· Proven track record in a client focused environment
· Proven record of delivery within challenging timescales
· Stakeholder management (External & Internal)
· Good verbal and written communication skills at all levels
· Excellent planning, organisation and time management abilities
· Ability to be flexible, manage priorities whilst remaining calm under pressure
· Receptive to change
· Positive ‘can do' attitude and an ability to take ownership of tasks through to completion
· Ability to work collaboratively and independently when required
· Ability to have difficult conversations
· Conflict management
· Attention to detail

You'll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC Bank Malaysia Berhad.