Customer Care Officer, Premier Relationship - HSBC PhoneBanking

Job description

Some careers prize diversity more than others.
有些機遇，令多元文化共融更受重視。
 
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
假如您希望自己的價值觀獲得認同和肯定，加入滙豐，您將會明白多元文化環境如何助我們攜手邁向成功。無論您渴望攀登職業生涯的高峰，或者開展人生新的一頁，滙豐將為您提供更多機遇、支持和回報。
 
HSBC PhoneBanking plays a central role in maintaining our reputation as a leader in banking. The division serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through both inbound and outbound calling activities. The value of our PhoneBanking operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
電話理財中心對鞏固滙豐的市場地位十分重要。中心不但提供優秀的客戶服務，更透過電話了解客戶需要，增強客戶對產品的認識，並為客戶提供適合的產品。
 
We are currently seeking a high caliber professional to join our team as Customer Care Officer, Premier Relationship.
我們現正招募勤奮及有抱負的您加入我們的團隊成為卓越理財客户服務主任。
 
Principal responsibilities
Handle customer enquiries, perform banking transactions and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements
Provide comprehensive and professional phone banking services to premier customers, working to acquire, retain and develop relationships through our phone channel
Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
Support the Bank’s initiatives as and when necessary
 
工作範圍
 
遵守內部和監管機構要求，用心地接聽客戶查詢、進行銀行交易和解決客戶爭議及投訴
提供全面及尊業的電話銀行服務給卓越理財客戶，以電話渠道取得、保留及建立良好的關係
了解客戶的需求，從而介紹合適的理財方案，務使客戶能夠受益於我們全面的產品和服務
支援銀行推行的計劃

Desired profile

Requirements
Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
Financial institution or call centre experience preferable
Highly customer-focused approach, with the drive to provide the highest level of client service
Insurance or investment licences a definite advantage
Effective communication and problem solving skills
Fluency in Cantonese and English, with Putonghua proficiency an advantage
Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted
入職條件
 
香港中學會考, 香港中學文憑畢業而具相關工作經驗或具專上學院副學士、高級文憑或學士學歷
有金融機構或電話中心經驗為佳
擁有高度以客為先的態度及提供最優質服務的動力
具投資或保險牌照為佳
良好的溝通及解決問題技巧
能操流利廣東話及英語，懂普通話更佳
願意接受輪班工作，包括按需要於週末及公眾假期工作。 將享有輪班津貼
More experienced candidates may be considered for Senior Customer Care Officer, Premier Relationship role.
具更豐富經驗者，可獲聘為高級卓越理財客戶服務主任。
 
 
You’ll achieve more when you join HSBC.
加入滙豐，您將成就更多。
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
滙豐致力營造一個重視員工且尊重員工意見的企業文化。我們在包容與多元的環境中，鼓勵持續的專業發展，提供彈性的工作方式與各種成長的機會，我們為此深感自豪。職位申請人遞交之個人資料，銀行將按照網頁上的私隱聲明使用。