Cust Onboarding & CDD Analyst

Job description

Internal Job Title: Cust Onboarding & CDD Analyst

GCB level: 6 / 7

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If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Business Descriptor:
Divisional
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking an experienced professional to join the Commercial Banking – Business Management team.

Role Context

· The Global Standards Programme is focused on developing and implementing enhanced Customer Due Diligence (CDD) and Know Your Customer (KYC) processes consistently across the Group in order to meet regulatory commitments.
· The programme will seek to enhance CMB customer due diligence capability to mitigate the risk of doing business with the wrong type of clients and ensure we meet our regulatory commitments.
· To improve the CDD and KYC capabilities INM CMB is setting up a Customer Onboarding & CDD Team within CMB Business Management. The role operates within this team. The role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times.
· The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership with the stakeholders.
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

Principal Responsibilities
· Coordinate the client onboarding cases from initiation to the point the client account is opened and HSBC Net channels access (if required) has been provided
· Manage new to bank client onboarding and existing clients' CDD process to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
· Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)
· Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval
· Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating
· Take ownership for the development of an onboarding plan and the creation of the client application pack
· Handle requests for additional information from CDD Operations and liaise further with the client as required
· Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA's are visible and managed with all involved parties
· Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools' required for channel access
· Be an active member of the team and a strong team-player
· Strong communication both upwards and at peer level
· Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
· Maintain an environment in which compliance and risk control are a key performance criteria
· Control of workflow processes, adhering to all associated procedures
· Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
You'll achieve more at HSBC.

Diversity Statement, Data Protection and Entity Statement
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Hongkong and Shanghai Banking Corporation Limited (HSBC) India

Desired profile

Qualifications :

External Qualifications/Requirements
·  Graduate preferably in Commerce and master's in business administration/commerce.
·  Commercial banking knowledge
·  A record of successful accomplishment in providing consistently outstanding customer service.
·  Proven track record in a client focused environment
·  Proven record of delivery within challenging timescales
·  Stakeholder management (External & Internal)
·  Good verbal and written communication skills at all levels
·  Ability to be flexible, manage priorities whilst remaining calm under pressure
·  Positive ‘can do' attitude and an ability to take ownership of tasks through to completion
·  Ability to work collaboratively and independently when required
·  Conflict management
·  Attention to detail