CSE - D - Processing

Job description

GCB 8
 
Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
 
 As a part of our Group Service Center Team, your key responsibilities are –
 
 Primary Responsibilities/Essential Functions:  
Acquire knowledge on HSBC products and procedures
Efficiently handle inbound and outbound calls to resolve overseas customer queries Maintain highest standards of audit and compliance requirements
To acquire detailed understanding of the process design and to be able to exceed SLA standards
Acquire knowledge on procedures related to relevant processes.
 
****Issued by HSBC Electronic Data Processing India LTD****

Desired profile

Qualifications
- External
Excellent English communication skills
Ability to interpret and handle complex numerical data
Excellent interpersonal and negotiating skills
Good keyboard skills
Flexibility to work in shifts
Graduation/12th pass certificate 5 years of experience.
Freshers are welcome to apply.
BPO experience can be added advantage