Credit Control Assistant

Job description

Job Advert Details

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as Credit Control Assistant.

Summary of Main Tasks and Responsibilities:

·  Calling customers who have delinquent debts with a very standardized engagement model that purposely drive for the effective and efficient negotiation conversations.
·  Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services.
·  Preparing and sending collection letters and emails as per the approved templates and strategy. 
·  Ensuring strictly compliance to operating procedures and audit requirements  for an effective Operational Risk Management in place to reduce the operational risk losses for the bank.
·  Demonstrating strong knowledge of products, procedures, policies and services of Retail Banking.
·  Detecting suspicious frauds via calls and timely report the case to relevant stakeholders for further investigation.
·  Maximizing cost effectiveness by meeting the set targets.

Information

Bachelor's Degree in any major.
Open for fresh graduate or 1-3 years of working experience.
Good communication and telecommunication skills.
Good knowledge of core banking products.
Good English is an advantage.

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited