Counter Services Officer - RBWM - Macau

Job description

Job Advert Details

Key Accountabilities / Impact on Business

·  Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
·  Accurately conduct the cash transactions and verify for any forgeries and discrepancies
·  Manage cash flow by recording all cash and coin transactions
·  Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
·  Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
·  Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
·  Assist in driving the Bank’s value and build a customer centric and risk adverse culture
·  Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
·  Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
·  To contribute the continuous improvement of the Bank’s service
·  Ensure compliance with statutory / audit requirements

Information

·  Customer-service focused mindset
·  Preferably with general understanding of bank products and services
·  Prior banking industry experience would be preferable
·  Good communication skill in English and Chinese is preferred
·  Good communication skill and basic computer knowledge
·  To be considered for this role, the relevant rights to work in Macau is required