Corporate Facilities (UAE Nationals Only)

Job description

UAE Nationals Only
Corporate Facilities Officer
HSBC Tower


HSBC is one of the world's leading banks, with a network covering 71 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Job Purpose

Reporting to the Corporate Facilities Manager, Corporate Real Estate (CRE), and this individual will manage the HSBC Tower Reception desk acting as the face of HSBC to a range of external clients and customers in presenting an efficient, professional, customer focused organization to the market.

As the headquarters for HSBC in the Middle East and North Africa, HSBC Tower is the primary office site for the Bank in the region. Hosting a large proportion of the senior regional management team, HSBC Tower regularly plays host to regional events, senior client meetings, internal staff events and regular customer and internal staff meetings of which the individual will be responsible for facilitating.

As a key focal point for meetings and events within the UAE based business, HSBC Tower also plays a key role in the day to day operations of HSBC for staff and customers. It is the role of the individual to ensure that the large volume of meetings and events that take place in the meetings rooms are managed effectively and the appropriate facilities are available and operational. This will involve coordinating directly with external vendors who provide operational services to the Building as well as internal service providers such as IT and Security when required.

Desired profile

Qualifications :

Duties & Responsibilities

• Ensure that all incoming calls are handled swiftly and in a polite and courteous manner.
• Record messages for department personnel.
• Greet clients and customers professionally.
• Manage room and facility bookings efficiently and ensure the business needs are prioritised

accordingly.
• Where appropriate, ensure that clients and customers receive refreshments and are

comfortable.
• Ensure that any customers / clients have the correct access passes and are appropriately

accompanied throughout the building.
• Greet customers, clients and staff in a friendly, polite manner and ensuring that their needs are

attended to promptly.

Experience & Qualifications

• An excellent communicator with a professional and friendly approach to customer service.
• Organized and efficient when facing a busy workload and a number of competing priorities.
• Able to build relationships with individuals across all levels of the orgnaisation.
• Strong telephone manner.
• Experience of working in a front of house environment would be a strong advantage.
• An excellent team player with the flexibility to support colleagues as required.
• Computer literate with a good understanding of Microsoft packages.
• Able to work under pressure.

Business Function

HSBC Operations, Services and Technology (HOST) provides essential operational services, IT and technical support to help the HSBC Group function effectively on a day-to-day basis. We use our expertise and technology to improve the bank's customer service and efficiency. HSBC Operations, Services and Technology (HOST) has responsibilities that include: Running customer service operations and business processes from contact centres to payments processing| Developing software and applications that underpin HSBC's banking systems, Managing IT systems, infrastructure and support, Implementing major strategic change programmes, Procuring goods and services for the Group, Managing HSBC's global corporate real estate portfolio.

For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.

Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers