Consultant Specialist

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of  Consultant Specialist.

Business: Enterprise Technology L3

Principal responsibilities

·  Working with cross-functional teams to support best practice incident and problem management, change and release management, monitoring, logging, and alerting for both production and non-production environments.
·  Producing Service Management metrics and reports on a regular basis.
·  Assisting cross-functional teams with problem management and retrospectives.
·  Assisting cross-functional teams with change and release management – the path to live.
·  Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams.
·  Including managing the relationship with dependent systems and Operations teams.
·  Building and maintaining great working relationships across all internal and external stakeholders.
·  Identify any necessary changes to the contingency / resilience requirements during the life on a service. (adoption of NOAH)
·  Managing the demise of any components or services that are no longer required.
·  Ensure the IT Service is meeting expectations.
·  Supporting and promoting a culture of continuous monitoring by recording and a publishing services performance against stated service quality attributes.
·  Take responsibility for responding proactively to deviations from agreed quality standards.
·  Acting as primary co-ordination point for service issues escalated by external support teams. On Call Support experience of multi-functional POD teams.
·  Driving incident resolution - technology or process, across technology teams, stakeholders and management where required.
·  Being accountable for the Service Excellence and Problem Management processes.
·  Facilitate capacity reviews, understanding the need for accurate capacity planning and the costs of resources provided to meet business demand.
·  Identify and promote opportunities for performance tuning, improving operational integrity or reducing costs.

Requirements

·  Maintain effective control of the End-to-End Service/Application.
·  Reach out to Collaborators, including Line Managers and Business Partners to get the work done.
·  Evidence the activity undertaken to maintain effective control and keep production safe.
·  Be a point of escalation where required. (Experience of being On Call Lead)
·  Identify and document risks for End-to-End Service/Application.
·  Discuss those risks with Business Partners. (Chairing weekly forums with Ops)
·  Receive acknowledgement or acceptance of the intended remediation plans.
·  Lead on a CONTROL remediation workstream demonstrating leadership and communications skills.
·  Discuss prioritizing of and funding for (where applicable) ITSO Workload with Business Partners, POD Team members, Line Managers, Service Line leads.
·  Build and maintain relationships with Circle of Collaborators.
·  Ensure that cross functional teams are aware of changes to the control landscape and that any changes to service architecture and design because of changes to the control landscape are incorporated in the project backlog of the relevant service.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***