Consultant Specialist

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

Business: GPBW and AMG Tech

Principal responsibilities

• Responsible for overseeing the service quality and provide governance on ticket hygiene, including incident tickets, problem tickets, change records, PAM requests, system alerts, etc.
• Facilitate service reviews with IT service owners and ensure continuous improvement initiatives are in place and complied to group standards.
• Accountable to lead the incident management process to ensure timely resolution of service disruptions and minimize impact on business operations.
• Collaborate with technical teams to investigate and resolve incidents, ensuring root cause analysis is performed.
• Communicate effectively with stakeholders during incidents, providing updates and managing expectations. 
• Proven experience of delivering projects using industry standard project management methodologies e.g. Prince2, PMI, Agile etc.
• Oversee project planning, execution, and delivery, ensuring alignment with organizational goals and timelines.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Identify risks and develop mitigation strategies to ensure project success.
• Implement automation solutions to streamline the service management and governance processes.

Requirements

• 5 ~ 10 years of development project management experience, awareness of PM process and methodologies, Stakeholder and Risk Management, Reporting, having good negotiation skills. 
• Proven experience in service governance, incident management.
• Strong understanding of incident management best practices.
• Excellent verbal and written in English/Mandarin and Cantonese and communicate with effective stakeholder management.
• Proven decision maker and problem solver who can work independently and able to coordinate with different regional teams. 
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Knowledge of Jira/Confluence will be a must. 
• A highly motivated individual with positive and pro-active attitude. 
• Innovative and self-driven mindset, always looking for improvements and learning.
• Knowledge with AWS Cloud technologies

Nice to have：

• Project Management Professional (PMP) certification or equivalent.
• Experience with service, incident and problem management tools and software, e.g. Service Now, Grafana dashboard.
• Strong React/VUE, Python, Java 8 or above, Spring Boot, bash and batch or equivalent
• Prior experience in Infra-structure project management is an advantage.
• Prior experience in Banking and Finance domain (preferred, but not essential). 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***