Commercial Banking Subject Matter Expert

Job description

The CMB Subject Matter Expert role is based within Service Delivery, Customer Due Diligence Utility based in Isle of Man.

The role is to ensure that HSBC is able to comply with the regulatory conduct of business rules and also to ensure that HSBC is not linked to or associated with any money laundering or financial crime activities. The jobholder has responsibility for providing Subject Matter Expertise to all colleagues in the Commercial Banking (CMB) thereby ensuring CMB Customer Due Diligence (CDD) has sufficient information about the Group's customers and that information is made use of in line with HSBC's financial crime compliance and anti-money laundering policies.

Your responsibilities will include:
· Implementation of relevant policies for Global Lines of Business as defined centrally.
· Provide guidance and policy & procedures interpretation to CMB Customer Due Diligence Utility (CDDU) both onshore and offshore.
· Ensure CMB Policy, Procedures and Guidance are adhered to in line with local regulations and HSBC guidelines, regularly reviewed and amended where necessary
· Answer detailed questions on such aspects as CMB products and CDD requirements.
· Liaison with CMB, global standards and local Isle of Man (CI & IoM)compliance on changes to policies, procedures and guidance
· Proactively engage with Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered
· Provide input to global process reviews, for the purpose of build and deployment of Global Minimum Standards on CMB remediation/CDD processes
· Update templates, guidance, manuals etc. with process or procedural changes.
· Open and regular communication within CDD utility and with Global Service Delivery colleagues in India.
· Provide oversight and delivers training where required to support the understanding and adherence of Anti Money Laundering (AML) / GLOBPs / Global Standards
· Define and develop strong business service competencies and capabilities
· Interpretation of Business Risk and Controls Management (BRCM) review results to propose changes to guidance, training, etc.
· Liaison with BRCM on review findings and actions to be taken
· Liaison with off-shore Subject Matter Experts (SMEs) and Quality Leads on L&D.
· Continuously review CDD reviews to ensure these are delivered in accordance within CMB requirements.
· Resolve all identified issues promptly, escalate concerns as appropriate and produce recommendations for change as appropriate.
· Maintain and observe all HSBC control standards including the timely implementation of Compliance and Group Audit recommendations

Desired profile

The ideal candidate for this role will have:
·  Experience of working in a Corporate/Commercial Banking environment or Compliance environment
·  Detailed knowledge of complex corporate structures and Global Standards Know Your Customer requirements
·  Experience of working with Browser Main Menu systems is desirable
·  Experience of leading a team or delivering training to groups of people
·  Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
·  A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
·  Proven experience of motivating others to deliver exceptional performance and long terms results
·  A flexible and adaptable management style with experience of developing yourself and others
·  Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
·  Built effective networks both internally and externally and created opportunities for others to work collaboratively
·  A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
·  Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
·  A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
·  Used their business knowledge and understanding of customer needs to successfully manage and grow customer relationships

The base location for this role is Douglas - Isle Of Man

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Customer Due Diligence, Know Your Customer (KYC), CDD, EDD