Commercial Banking Officer (9 month fixed term contract)

Job description

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Commercial Banking

HSBC Commercial Banking has an extensive network that covers three-quarters of global trade flows. It operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from mid-market companies to large multinationals, providing them with the tools they need to function efficiently. These include global trade and receivables finance, global liquidity and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

Relationship management is at the heart of our business and these teams work closely with customers to build an in-depth understanding of their needs.

Key Objectives Commercial Banking Officer :

Servicing Support will provide CMB relationship managed clients with a single point of contact for all CMB client servicing and query resolution needs, completing requests that can be done or handing them off to the relevant execution team where appropriate

The job holder contributes to the support Relationship Managers (RM) and enables them to deliver the optimum contribution towards the CBC Annual Operating Plan (AOP), improve client engagement, maximise operational efficiency and allow the RMs to spend more time with clients and grow income.

They will work closely with the RM supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner This supports the bank's long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service.

Principle Accountabilities:
· Liaise and work with CMB team(s) to ensure best possible experience and outcomes for customers, employees and the Bank
· Act as a vital contact of the Bank for the client.
· Good interaction with the team within CMB, Service Delivery, Case Management and across the wider Bank
· Ensure clarity and accuracy when conveying information to management
· Strive to complete work to meet agreed deadlines
· Ensure effective and continuous dialogue within the CMB team(s)and GSD colleagues.
· Demonstrate courageous integrity
· Promote an environment that supports diversity and reflects the HSBC brand.
· Understand and adhere to established policies and procedures in team
· Ensure the application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
· Support the delivery of efficient, accurate and timely processing of clients requests and transactions
· Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:


KNOWLEDGE
·  Knowledge of the Bank's structures, products and services
·  Appreciation of the changing economic, social and governmental environment in Canada
·  Knowledge of international business and various industry sectors
EXPERIENCE
·  Bachelor's degree or minimum of 2 years of relevant work experience
·  Appreciation of a client focused environment
SKILLS
·  Strong customer service and team skills
·  Motivated to develop skills and capabilities
·  Good verbal and written communication skills
·  Possess interpersonal skills
·  Possess planning, organisation and time management abilities
·  Commercial awareness
HSBC Proud

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make