Commercial Banking Customer Due Diligence Onboarding Analyst

Job description

Works in conjunction with Customer Due Dilligence Services Team Leader to manage and maintain Commercial Banking (CMB) customers' Know Your Customer (KYC) profiles in compliance with HNAH Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) policy and CMB's Line of Business (LOB) procedures. Completes initial customer due diligence, collect and review business documentation and communicates with the front office to facilitate in collection of required customer information.

Impact on the Business

· Assist the CDD Services Team Leader with reviewing quality of work completed by CDD Analyst team and monitor progress against Key Performance Indicators (KPIs) and team targets to ensure regulatory deadlines on profile reviews are met.
· Assist the CDD Team Leader and support CDD Analysts in discussions with Front Line Management to ensure cases are progressed according to policy and targeted timelines.
· Complete initial customer due diligence based on bank systems of record, existing document repositories and publicly available information to reduce the Bank's AML and regulatory risk.
· Review business documentation and other additional information provided by the line of business to ensure customer files are up-to-date and in line with HNAH policy and CMB's LOB procedures to reduce risk.
· Maintain customer files by compiling available information and consolidating into CMB's KYC system.

Customers / Stakeholders

· Maintain relationships with internal stakeholders in the Customer Due Diligence (CDD) services department, CMB's front office, AML Compliance and other areas to help ensure the timely completion of customer due diligence reviews.

Leadership & Teamwork

· Provide support and expertise to the CDD unit on business documentation and CMB LOB procedures
· Participate in special CDD Services review, projects and training efforts, as required.
· Maintain awareness of AML/BSA policy updates, procedural changes and updates in compliance guidance to ensure appropriate maintenance of customer documentation in accordance with policy.
· With the guidance and support of the CDD Servics Team Leader, provide training, coaching and guidance to CDD Analysts in maintaining high quality of work at required volume output.
· May be delegated as Officer in Charge (OIC) in manager's absence or assigned management tasks for development

Operational Effectiveness & Control

· Protect HSBC and customer interests by assting with monitoring activities within the team to ensure compliance with applicable internal policies and procedures and external regulation.
· Escalate complex or significant issues to higher management.
· Participate in special CDD Services review, projects and training efforts, as required.
· To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
· Complete other responsibilities, as assigned.

Major Challenges

· While this is a business role, any position with a financial services compliance focus entails a high degree of regulatory and reputational risk, particularly with risks arising out of non-compliance with extensive and complex regulations specific to the business. Failure to comply with these regulations would have significant negative effects on relations with regulators and the reputation of the company with the public, as well as potentially resulting in regulatory impediments to mergers and acquisitions and significant regulatory sanctions, including material regulator imposed fines.

Role Context

· The position directly supports activities in the CDD Services unit. While the role is CMB operations focused, knowledge of applicable AML/BSA policy and procedures is required.
· Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers. In addition, this role is responsible to support other CDD Analysts through mentoring and coaching to help achieve approval of customer reviews.
· The role is further defined by specific lines of business within Commercial Banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region.
· The position requires a thorough understanding of HNAH's AML/BSA policy as well as their application through CMB's LOB procedures.

Management of Risk

· Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Desired profile

·  Minimum of three years proven and progressive accounting, finance, or compliance experience or equivalent.
·  Minimum of an Associate's degree in business, finance, accounting, legal related field or equivalent experience; Bachelors degree preferred.
·  Proven interpersonal, organizational, communications, analytical and project management skills
·  Knowledge of HSBC products, services, operations and systems as well as legal and regulatory matters, particularly with respect to AML.
·  Proficiency with personal computers and pertinent software packages.

EEO/AA/Minorities/Women/Disability/Veterans