CMB Service Center Call Agent HSBC China

Job description

Commercial Banking (CMB)
HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance, and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.
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We are currently seeking an experienced professional to join our team.

In this role, you will:
· ​​To provide a high quality service and sales for customers' banking needs through proactive use of tele-media, digital service.
· To handle enquiries relating to CMB products e.g. loan and deposit, internet banking, account opening procedure, trade service.
· Identifies sales opportunities and proactively cross sells CMB services, such as account opening, internet banking, facility and deposit, based on customer needs. While necessary, refers potential customers and prospects to CMB accordingly
· Builds and strengthens customer relationship with existing customers and establishes new relationship with potential customers through skillful telephone service
· Supports the objectives of sales and service excellence by participating actively in team activities to share good practice, information, ideas and techniques for work improvement

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:
·  ​​ Good knowledge of China CMB business and general banking knowledge including but not limited to payment service, account service, account opening etc.
·  High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously.
·  Good interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
·  Good team spirit and collaboration with relevant teams within the bank
You'll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS/BG

Issued by HSBC Bank (China) Company Limited