CMB CDD and Onboarding Analyst

Job description

The Commercial Banking (CMB) Customer Due Diligence (CDD) and Onboarding Analyst role is based within Channel Islands & Isle of Man £36m business. The business onboards c900 new relationships annually across Global Banking & Markets, Corporate & Business Banking.

The role of the CMB CDD and Onboarding Analyst is to actively support the Head in managing the Operational Risks in the Team, ensuring that policy and procedures associated with the Onboarding processes are consistently applied at all times. The Onboarding Analyst will be based in the Corporate Onboarding Team and report to the Head of Client Onboarding.

Your responsibilities will include:

· Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials
· Manage operational tasks as required
· Perform adhoc duties by the team or business as required
· Provide excellent customer service at all times
· Work collaboratively with the wider team
· Focus on the end user at all times: HSBC customer, internal or external
· Own and resolve issues with all stakeholders or customers and escalate where appropriate
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
· Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
· Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
· Weekly reporting of management information relating to cases undertaken by the team.
· To support the Onboarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
· Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
· Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.
· Responsible for the accurate completion of Diary Watch and Audit sampling.

Desired profile

Qualifications :

The ideal candidate for this role will have:

·  Relevant product knowledge including knowledge of Current business account opening processes is desirable but not essential
·  Experience working in relevant environment/s, i.e. Client Onboarding Know Your Customer (KYC)/CDD processes is desirable but not essential
·  Past working experience in a relevant role, i.e. Onboarding clients & financial crime compliance is desirable but not essential
·  Past working experience on relevant systems, i.e. Bank Onboarding systems is desirable but not essential
·  A desire to find ways to continually improve the service delivered to customers
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

The base location for this role can be Jersey, Guernsey or the Isle of Man.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Client Onboarding, Commercial Banking, Corporate Banking