Client Services Officer, Funds - HSBC Securities Services

Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
 
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
 
We are currently seeking a high caliber professional to join our team as Client Services Officer, Funds.
 
Principal responsibilities
Provide exceptional level of services to our institutional clients within Operating Memorandum and bespoke service level agreements
Act as a focal point of contact for any client enquiries and ensure they are responded in a polite and timely manner
Be a knowledge expert in accounting and valuation services covering alternative, traditional, pension products, global custody mandates serviced in Hong Kong
Monitor completeness and accuracy to drive service improvement  and support the overall team common goals
Ensure client reporting and management information is delivered to the clients on a timely schedule
Build strong relationships with internal and external clients
Monitoring client issues and ensuring timely resolution, investigation of root cause
Proactively provide solutions to prevent recurrence of client issues
Working closely with the client service manager to ensure all documentation and static client information is updated on relevant system

Desired profile

Requirements
University graduate with a degree in finance or a related discipline
Solid client servicing or fund accounting related experience in the securities industry or displays good knowledge of securities markets and associated market infrastructure
Basic understanding of some of the HSBC Securities Services products across accounting, valuation, custody and banking services
A positive self-starter who is good at good a relationship building
Excellent communication skills in spoken and written English. Cantonese and/or Putonghua are desirable
A team player with good interpersonal skills
Adaptable to changing environment and effective time management
Sound risk awareness
Proficient in computer skills including Microsoft Word and Excel
Applicants with more experience may be considered for an Assistant Manager, Client Services role.
 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
You’ll achieve more when you join HSBC.
 
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