Client Service Associate - Polish Speaking
Graduate job Worthing (West Sussex) Sales
Job description
The Client Service Associate - Polish speaking role is based within GTRF within Commercial Banking.
The role of the Client Service Associate - Polish speaking is to deliver high quality customer driven service to ensure that:
Client service levels are delivered in line with our GB&M service proposition.
- Work is accurate and all communications are dealt with in a professional and timely manner.
- Effective collection’s activity is conducted on customer accounts covered by Credit Protection.
The security (debt) on the IFAI LG system is correctly valued and displayed at all times.
- Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions.
- Retention’s identified through risk management of client Aged Debtor reports are correctly applied.
- Audit reports are promptly actioned.
Every opportunity to broaden and deepen the client relationship is seized.
The team works collectively with colleagues in HIF, to improve all aspects of business performance.
Processes for working new GB&M Clients, as they are on-boarded, are mapped in timely and high quality manner. Each will be different and we need to maintain a library of processes ready for cover.
Your responsibilities will include:
Achieve or exceed targeted client satisfaction levels -
By effective reconciliation of monthly client returns and, meeting all service level standards for the handling of post, telephone traffic, query’s and worklists.
By educating your portfolio to follow agreed, client friendly processes and deliver zero errors.
By delivering, consistently high standards of service.
Limit risk and positively promote the Group’s reputation -
By effective identification and application of retentions, as identified from monthly Control Account reconciliation and Aged Debtor Report.
By adhering to internal controls and procedures, and promptly and effectively dealing with exceptions.
By protecting the reputation and integrity of HSBC by ensuring you are responsible and compliant with applicable laws, regulations and group standards.
Be acknowledged as a centre of Excellence -
By effectively interfacing with all business areas, to ensure service delivery and risk management is maximised.
By being self-motivated and innovative to challenge and improve upon all aspects of service delivery.
By continually developing your skills and competencies in the team.
Achieve or exceed Operating Plan, and department budget -
By continually challenging and implementing process improvements to maximise efficiency and effectiveness.
By actively supporting a culture of strict cost discipline.
Desired profile
The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Polish and English language speaker
Past working experience in a relevant role, i.e. Reconciliations is desirable but not essential
A track record of gaining an understanding of customers' needs and delivering excellent customer service
Achieved targets and met expectations whilst supporting and encouraging others to do the same
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
Experience of personally complying with business processes, rules and regulations
The base location for this role is Worthing. The minimum salary for this role is £17,451.
At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day. We seek to recruit people who share these values and will help us to sustain them.
Key search words: Client Service Associate, GTRF, Italian
About HSBC
HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.