Client Service Associate / Credit Controller

Job description

The Client Service Associate / Credit Controller role is based within Receivables Finance within GTRF in Commercial Banking.
 
The role of the Client Service Associate / Credit Controller is to provide an excellent sales ledger management service to our Clients by handling all debt collection activity and minimising the risks of losses for our Clients and for HSBC Invoice Finance through accurate use of various risk tools and through attention to detail when managing ledgers.
 
Your responsibilities will include:
Impact on the Business
- To achieve a high standard of credit control by effectively collecting outstanding debts for each Client in line with their requirements
- To efficiently manage your own portfolio of Clients by resolving queries and concerns on overdue invoices, payment facilities, funding and cash flow, whilst maintaining reconciled ledgers
- Build effective relationships with Clients via the telephone, and meetings where appropriate, developing an understanding of the clients business through communication with the Client and the Invoice Finance Manager 
- Must be a team player willing to assist and provide help for colleagues when necessary whilst working on your own initiative and making clear decisions 
 
Customers / Stakeholders
- Ensure that the Client is at the heart of everything we do both personally and as an organization by driving a  client-centric culture
- Manage delivery of high quality service to clients, timely resolution for service quality issues, and implementation of preventative measures to protect service levels
- Successfully deliver Standard CS experience to GTRF Clients
 
Leadership & Teamwork
- Set the highest professional standards personally and for the team
- Foster a strong, collaborative culture and positive team dynamics consistent with Group Values
- Build and maintain good working relationships with Transaction Services, Business Development, GSD, CMB,GBM and other strategic units and operate in an open and transparent way being fully accountable for supporting business
-   Ensure development activities are a core priority and take reasonable time for learning and development activities
 
 
 

Desired profile

The ideal candidate for this role will have:
Past working experience in a relevant role, i.e. Credit Control / Accounting / Client Services
Experience working in relevant environment/s, i.e. Financial Services is desirable but not essential
Role relevant qualifications, i.e.
GCSE Maths and English at grade C or above or equivalent experience is desirable but not essential
Previous experience of delivering an excellent customer service
Consistently achieved objectives set for them and taken action to improve their own performance
Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
Worked collaboratively with others colleagues, supporting them when possible
Experience of building effective customer relationships which create customer advocacy
The base location for this role is Worthing.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: GTRF, Worthing, Client Service Associate, Credit Controller
 
 
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.