Client Service Associate

Job description

The role of the Client Service Associate is to provide client service support to
high-value Global Liquidity & Cash Management (GLCM) clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors.

Your responsibilities will include:
· Establishing and maintaining excellent working relationships with Client and the key HSBC stakeholders
· Accountability for delivering Client Service excellence globally effectively managing any risks and issues
· Identifying and introducing service improvements to improve the overall client experience
· Interacting with other Global Liquidity and Cash Management (GLCM) units including clients, global service teams, Sales, Product Management and other elements of Client Management.
· Supporting new and existing colleagues promoting and contributing to an engagement culture

Desired profile

The ideal candidate for this role will have:
·  Experience working in relevant environment/s, i.e. professional services, banking
·  Role relevant qualifications, i.e. Degree
·  A flexible and adaptable approach to change and will support others to respond in a similar way
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

The base location for this role is Park Street, London.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Client, Service, Services, Manager, Assistant, Associate