Client Selection Secretariat Operations, Risk and Administration

Job description

Employment Type: Regular

One of the key requirements of the Client Selection workstream is to deliver a global client exit policy and process which can be implemented in a sustainable and consistent global manner across all of HSBC. This process enables timely and auditable decisioning that can effectively and efficiently manage global risk and commercial exits. The process needs clear governance including ownership of decisioning and controlled appeals, monitoring and escalation.

The Client Selection Secretariat (CSS) will be responsible for receiving exit requests from across RBWM (primarily Risk and Commercial triggered) and other functions, creating exit cases, compiling the relevant information provided by business lines and functions and delivering to the relevant forum for decisioning. Where an exit or restrictions are agreed the CSS will coordinate the internal communication and monitoring of the various business lines and functions that are responsible for closing/ restricting the relationship.

This position is responsible:

· To manage low to medium complexity RBWM customer investigation, remediation, exiting and onboarding of specialized customers working with the Branch Network
· To collect and process all required client information that will ensure the efficient decision, and execution of the decisions around customer exits
Impact on the Business
· Manage exit cases, input findings into the Case Management tool (Receive, log and track incoming triggered cases)
· Conduct the product searches and reach out to product areas to determine the extent of the customer's relationship with the bank
· Identify the complexities and constraints to exit customers at a product level (that will include identifying if the customer is a Potential Vulnerable Customer)
· Align inputs such as stakeholder opinions across multiple businesses and functions supported by a governance framework to support client decisions
· Ensure all inputs provide a clear and transparent audit trail of all exit management decisions and actions
· Oversee execution stage to ensure all exit or restrict activity is carried out as per Client Selection Committee (“CSC”) instruction:
· Exit: coordinate with appropriate product areas/ Service Delivery to ensure timely exit
· Ring-fence: co-ordinate the restricting of functionality on products that have a contractual term, and monitoring when the product term has elapsed to enable the completion of exit
· Retain: track and enforce any additional controls/ restrictions as required
Customers / Stakeholders
· Principal stakeholders are the broad RBWM Canada business, associated brands and distribution channels.
· Ability to work with various stakeholders to manage the “Build The Case”, Decisioning and Exit Execution phases of the Client Selection process
· Global Standards teams within Canada
· Associated in-country CSS teams within RBWM, CMB
· Looking for cross Business and cross border indicators including working with Compliance and Relationship Manager to conduct customer searches
· Engage with key stakeholders to ensure that satisfactory solutions will be effectively delivered.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Leadership & Teamwork
· The role is undertaken as part of a team. Primary tasks are the collation and storage of various items of customer data
· Pivotal member of the cross functional team to be ambassadors of Global Standards, identifying and ensuring implementation of specific programs and plans.
· Contribute to employee engagement at the same time as achieving complex business objectives
· Promote an environment that supports diversity and reflects the HSBC brand.
Operational Effectiveness & Control
· Protect HSBC's reputation and ensure there is no detriment to the relationships of our target customers.
· Manage and escalate risks and issues relevant to activities allocated as appropriate.
· Work with Line Management to ensure cases flow through the exit management process in line with SLAs and timelines outlined in the Compliance FIM
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.
Major Challenges
· Awareness and compliance with any data restrictions and local regulations
Role Context
· Ability to execute role with a level of autonomy while being mindful of when to seek guidance and approval
· Support the Country Client Selection Secretariat Head with any ad hoc initiatives
Management of Risk
· Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
· The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
· Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
Observation of Internal Controls
· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
· The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
· This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Desired profile

Knowledge & Experience / Qualifications

·  Knowledge of financial services, managing financial crime risk and/or commercial client relationships.
·  Experience in financial services and / or client risk and or Anti Money Laundering/Know Your Customer type roles.
·  High level understanding of all types of financial crime and reputational risk
·  Familiarity with Retail banking and financial services products
·  A good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decision
·  Experience of case work
·  Strong communication skills
·  A keen eye for detail, together with strong administrative and organizational skills
·  They must always act on and enforce the highest possible standard and principles across HSBC.