Client Selection And Exit Management International Liaison Manager Cmb

Job description

Role Title: Client Selection and Exit Management International Liaison Manager CMB
Business: Global Risk
New or Existing Role? New
 
Role Purpose


To assist the Global Head of the Client Selection CMB to manage, improve and maintain day to day to running of Client Selection Secretariats, at the regional and country level, that will ensure the efficient decisioning and execution of the decisions around client exits.
 
Background


The success of the Global Standards programme is critical to HSBC relationships with regulators globally and therefore is one of the highest profile programmes with sponsorship at the HSBC Group Board Level. 

A key constituent of Global Standards is that there is a consistent approach to client selection and exit management globally, from both a commercial and financial crime risk perspective, to ensure that HSBC only on-boards and retains those client entities or transactions that meet agreed risk and reward criteria. This consistent approach is delivered through the Client Selection and Exit Management (‘CSEM’) workstream.

One of the key requirements of the CSEM workstream is to operationalise a policy and process in a consistent global manner across HSBC.  The process enables timely and auditable decisioning that can effectively and efficiently manage client on-boarding and exits with clear governance including ownership of decisioning and controlled appeals, monitoring and escalation.

An integral part of the CSEM framework is a ‘build the case’ process whereby customer footprint is evaluated utilising core bank systems and thereafter that there is appropriate governance at country, regional, and global levels, delivered through Reputational Risk Client Selection Committees to ensure decisions are taken around on-boarding and exiting client relationships.

Client Selection Secretariats (regional and in country) coordinate this process and are responsible for receiving triggers from across CMB (triggered amongst others by Risk, Commercial and Strategic filters), creating cases, compiling the relevant information provided by business lines and functions and delivering for decisioning. Where an exit or restriction is agreed the Client Selection Secretariat will coordinate the internal communication and monitoring of the various business lines and functions that are responsible for closing/ restricting the relationship.  

Regional and in-country Head(s) of Client Selection facilitate the decisions around client exits at the regional level. They liaise with the Global Head of Reputational Risk and Client Selection CMB on a day to day basis. They ensure the monitoring, tracking and coordination of client selection decisions and the execution of those decisions. They need to build relationships with key product and CMB individuals to ensure exits are effectively and completely undertaken in a comprehensive and timely manner.

This role will act as a subject matter expert in commercial and risk client management providing guidance and support to regions and countries and act as an interface with central CSEM project team. The CSEM International Liaison Assistant Manager will ideally already have a working knowledge of financial services, management financial crime risk and commercial client relationships together with an understanding of systems and processes in CMB.
 
 
Major Challenges


Managing and aligning stakeholder opinions across multiple functions and jurisdictions.

Attending regional CSC meetings and global programme meetings

Provide oversight across all stages of CSEM and continuously identify improve and implement process improvements

Overseeing and ensuring processes are timely, orderly and structured such that the bank is safeguarded against potential reputational, operational, regulatory or legal risk

Coordinating across high profile, regional and global teams efficiently and effectively against a background of major change, resource constraints and executive management scrutiny.
 
 
Role Context


Reports to the Global Head of Reputational Risk and Client Selection CMB

Ability to execute role with autonomy while being mindful of when to seek guidance and approval

Needs to be a point person for senior, regional stakeholders as well as ensure seamless coordination between regional and country team.

Business travel may be required in the execution of the role.
 
Management of Risk


Is aware of the Operational Risk context associated with the role and acts in a manner that takes account of operational risk considerations.
 
Observation of Internal Controls


Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Desired profile

Knowledge & Experience / Qualifications


Working knowledge of financial services, management financial crime risk and commercial client relationships together with a general understanding of systems and processes in CMB.

The role requires an individual who is assertive, principled, pragmatic and comfortable communicating and making decisions in a global financial organisation.

The candidate must have:

Strong understanding of all types of financial crime risk

Familiarity with financial services products (Global Markets, Payments & Cash Management, Securities Services, Trade and Lending)

Advanced understanding of CMB operating model

Advanced understanding of project management techniques

Advanced understanding of excel, word and powerpoint to produce sophisticated management information.

Must be able to work with various stakeholders to understand processes and propose and implement improvements.

Strong interpersonal skills and be able to build rapport and relationships across business areas, functions and dispersed locations

Ability to be coordinated within a global team

Ability to remain effective under pressure

Ability to escalate decisions where appropriate

They must always act on and enforce the highest possible standard and principles across HSBC.
 
 
 
 
We are an equal opportunity employer and are committed to creating a diverse environment.
 
 
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.