Client Relationship Service Manager (f/m/d)

Job description

Description de l'emploi

At  HSBC , our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

Are you interested in supporting customers with their onboarding journey? Do you have experience in an operational environment? Do you enjoy getting the best outcome for customers and for the company? 

If you answered yes to any of these questions, we want to hear from you! 

 

What you will do:

You will be part of our Wholesale Client Services team which focuses on supporting our corporate clients, both for new businesses as well as existing customers with their banking needs. The whole team collectively will take responsibility for the operational effectiveness of the client relationship, helping clients and Relationship Managers (RMs) navigate HSBC’s Global Network, Local Coverage, and Product Support Teams. You will manage all aspects of client servicing for an assigned group of RMs within our Global Banking portfolio, ensuring industry leading high quality of service is delivered at all times.

 

In this role you will:

·  Be accountable for client onboarding for clients across the product range offered by the Bank by taking ownership of all client maintenance and servicing activities including ad hoc client queries and escalations. These may come from the clients or via the RMs and both require prompt follow-up action on outstanding operational matters
·  Develop and maintain a strong professional relationship with all stakeholders internal and external. You will be expected to interact with clients and a wide variety of internal teams such as Account Opening, Know Your Customer (KYC), Regulatory Teams, Credit Services, Global Payments Services and Global Trade Receivables Finances amongst others on a daily basis
·  Proactively manage all aspects of Client Service with a focus on a high quality of service being delivered to clients and act as an escalation point regarding service or operational control issues whilst contributing to the overarching enhancement of client experience by identifying and progressing improvements or re-engineering efforts for the benefit of all
·  Actively support the team by sharing knowledge and information to help build technical competence across the function, through training and teamwork
·  Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations at all times

 

Conditions

You should apply if you have:

·  Professional work experience in the financial services industry ideally within a client services / operations environment
·  Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
·  Strong relationship management and networking skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
·  A strong understanding of Global Banking clients, and the products offered to them, along with a willingness to learn and manage client onboarding
·  Proven ability to work well under pressure and prioritise competing demands 
·  Self-motivated, positive, curious with a solution oriented mindset

Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits!

HSBC has been certified “ Top Employer 2024 ” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

·  Advantageous remote working agreement
·  Diversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environment
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
·  Usual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation + RTT)
·  Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)
·  A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

·  Partial reimbursement of childcare costs
·  Various bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)
·  An allowance for parents of children with disabilities
·  Possibility to work part-time

Financial benefits:

·  A company savings plan and a savings plan for collective retirement
·  Meal voucher card or corporate restaurant depending on your place of employment
·  Mutual insurance for you and your family, and a pension contract to protect your loved ones
·  A loyalty bonus and a long-service medal rewarding seniority
·  Holiday vouchers based on your reference tax income
·  CESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parent
·  A Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

·  Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)
·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
·  We’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers.