Client Implementation & Integration Manager

Job description

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role of the Senior Project Manager, Client Implementation & Integration, is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects as well the technical aspects of a client’s project.  You’ll lead the charge in onboarding client onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will relationship manage several top tier clients yourself. 

As our Client Implementation & Integration Manager you will:

·  Take ownership of client relationships post-sales, leading client communication throughout the project life cycle and beyond
·  Contribute to client workshops to understand and support their treasury and business automation goals
·  Employ proactive project management methodologies and utilize our scalable organizational design to manage multiple complex and global client projects effectively
·  Streamline documentation processes uses tools like GDOCS to ensure accurate, timely  and frictionless delivery of GPS product documentation
·  Act as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders
·  Ensure client can operate their account and services as expected, and project expectations are met before a project is completed
·  Collaborate with cross-functional teams globally, including Operations, Product, Digital Channel, Legal, Sales and IT to optimize internal processes and project delivery
·  Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product and Digital Channel Management to improve client experience
·  Drive the strategic initiatives of the GPS business, promoting a positive culture by maintaining a balance approach to work and life, even when under pressure

For this role, HSBC targets a pay range between $75,000.00 and $155,000.00

  The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You´ll likely have the following qualifications to succeed in this role:

·  Excellent communication and influencing skills
·  Extensive experience in building effective client and stakeholder relationships
·  Proficiency in payments and liquidity product knowledge
·  A strong understanding of various industry file formats and testing methodologies
·  Ability to manage competing deadlines effectively
·  Experience of successful project management, utilizing relevant tools and techniques to ensure a consistent client experience

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law