Client Implementation Associate - CCM_GTS_CLIENT_IMP_ASP

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Implementation Associate - CCM_GTS_CLIENT_IMP_ASP.

Principal responsibilities

·  Execute and lead onboarding projects within SLA and provide a positive and professional onboarding experience for all new customers.
·  Manage and coordinate Basic GPS & GTRF client implementation of commercial cash management products.
·  Take complete ownership and facilitate the end to end customer journey with effective & tailor-made solutions.
·  Act as a onboarding manager to drive efficient digital channel onboarding and contributing to key business objectives e.g. the 1st. dollar-in payment etc.
·  Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience.
·  Accountable for delivering best-in-class onboarding experience, effectively managing any risks and issues.
·  Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner.
·  Monitor system performance and ensure customers are notified of delivery delays and system-related issues.
·  Establish and maintain excellent working relationships with the key HSBC stakeholders.
·  Share knowledge, experience, best practices with team members within and outside of immediate team.
·  Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
·  Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
·  Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.

Requirements

·  Bachelor’s degree in business, related field or equivalent work experience.
·  Knowledge of industry standards related. Min 1-2 years of clients service experience. 
·  Strong Customer Orientation and Service Skill.
·  Proven ability to deliver creative and flexible customer solutions.
·  Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations.
·  Excellent time management, planning and organization skills.
·  Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.
·  Excellent range of English communication skills, including written, verbal, and the ability to deliver compelling presentations required.
·  Strong problem-solving skills.
·  Excellent Microsoft Word, Outlook, and Excel experience required.      

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.