Change & Implementation Analyst

Job description

Change and Implementation Analyst – Customer Experience & Sales Development, Global Commercial Banking

Some careers offer brighter prospects than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

When you think of driving growth do you focus on the customer? Do you get your energy from making things simple? At HSBC Global Commercial Banking we're leveraging our size and strength and investing in disruptive technological change to simplify the business. We are building a world-class organisation capable of high-paced, end-to-end transformation centred around our customers. We need innovative thinkers and doers to help deliver our ambition.

We invest in our people and have a variety of open roles in Commercial Banking. If you decide to join us, we will support your growth and development and provide you with the opportunity to be part of a significant commercial transformation. With the world's global bank, you will get the chance to work with and influence a wide range of businesses in the 50+ countries and territories where we operate, from small enterprises to mid-market companies and large multinationals. You'll play a strategic role in driving our investments to success and delivering a customer experience fit for the future.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Role Purpose

The purpose of the Change and Implementation Analyst is to support defining, delivering and embedding change delivered by the CESD|CME pillar through the lens of the “people-side of change”.

CME (Client Management Experience) is multifaceted in that not only is it one of the pillars within the Client Experience Sales Development (CESD) Strategic Business Initiatives (SBI) within Commercial Banking (CMB), it is also a significant initiative within Global Banking & Markets (GBM) as well as Products within HSBC. Through CME, CMB, GBM and Products are working in partnership to develop a Global Wholesale Banking Customer Relationship Management (CRM) solution based on Microsoft Dynamics and under-pinned by a universal client-centric operating model.

There are two main dimensions to consider for changes delivered by CME when looking at it through a “people” lens:

·
Adoption of the solution within CMB, GBM and Products in all c.60 markets globally - enabling a much more standardised, collaborative and aligned way of working within the front-line across the globe, and

·
Fostering an environment of continuous evolution of the solution as part of BAU - given the solution will constantly adapt, changes need to be considered and interventions put in place as appropriate to support embedding the changes both into markets the solution is already live alongside new markets.

In this role, you will:

·
Be involved in Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, process re-engineering, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.

· Will need to support the deployment of changes into priority markets and manage their impact
· Responsible for supporting the delivery of globally driven, globally coordinated or large country specific changes.
·
Support the change initiative, input to strategic decisions, operate at a senior level and manage global stakeholder and sponsor relationships. Change & implementation governance should be in accordance with Group Standards Policy and Procedures.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

· 
Change Management background

· 
Commercial Banking Experience preferable

· 
Sales Management experience preferable

· 
CRM and Microsoft Dynamics experience preferable

· 
Ability to interpret how/where technical changes will create real life learning impacts for the end user

· 
Strong publishing skills in Microsoft Word and PowerPoint

· 
Ability to maintain professional integrity with global stakeholders (sponsors, business stakeholders, global training teams, project and IT teams); being able to communicate with clarity (especially where English is not the first language)

You'll achieve more when you join HSBC.




As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Commercial Banking UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Within the work place you will have access to various employee resource groups which aim to promote and achieve a health work / life balance and support our diversity ambitions.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500