Business Transformation Project Manager

Job description

Drive organizational and operational change to ensure a focus on delivery of the global operating models, processes and technology.
Responsible for the management of change within the business and operations processes using the AMG mandated Business Transformation framework. The Business Transformation project Manager will work with all affected business functions and technology teams on upcoming change initiatives at HSBC Global Asset Management (USA) Inc. as well as regional and global AMG initiatives. 
 
This role is also expected to bring subject matter expertise and planning capabilities together to facilitate and enable the US Asset management business with an element of specialism to drive various programs, supporting business on new opportunities, and process improvement and efficiencies.
 
The role holder is required to have solid understanding of the Asset management business functions and change processes in order to overcome key challenges impacting the Customer Experiences & investment processes.
 
Impact on the Business  
Provide project management for systems implementations and business process enhancements. Strictly adhere to the HSBC’s business transformation framework.  Report status, major issues and proposed resolution to the Head of Business Transformation.  Monitor deliverables and resource consumption according to a project plan intervening and adjusting planned resources or deliverables if slippage is likely to cause delay
Strong working knowledge and ability to manage multiple work-streams and projects, creation and development of global operating models, planning and budget management.
Fully engage and gain commitment from the business in all required aspects of change; these elements will include (but will not be limited to) system specification, user acceptance testing, production of documentation and training.
Assist with the analysis of systems requirements, gaining agreement and commitment from the business. Produce (or provide input to) key documentation, in line with Group standards, covering the standard components of the preferred Systems Development Life Cycle. Include, where directed to do so, cost-benefit analysis and requirements to take the project through to a successful sign off by the Global IT Steering Committee.
Lead clear communication of system requirements to IT functions
- Development, Testing, Infrastructure, Operations and Business Support. Provide the focal point for continued reference regarding all business systems requirements.
Where appropriate, conduct feasibility studies, identifying potential solutions, whether internal or external for evaluation and recommendation.
Manage own time and workload to ensure deadlines and internal standards are met in a timely and efficient manner.
Active engagement with key service providers eg Bloomberg and NT.
Day-to-day management and reporting of projects to ensure these are delivered against agreed objectives and is compliant with AMG project standards;
Providing regular updates and seeking direction from the Steering Committee;
Working with the Project Sponsor to define the project’s governance framework;
Working with the project Sponsor to define the project approach, plan and design;
Proactively monitoring its overall progress including: budget management, risk management, change management, resource management, dependency management, resolving issues and initiating corrective action as appropriate;
Managing the completion of all key project documentation – from AMG and 3rd parties
Raising risks, issues, changes and resource issues to the Steering Committee where they cannot be approved or resolved at project Manager level;
Ensuring appropriate sign off is given by all impacted areas (Architecture Design authority, Compliance, HTS (HSBC Technology Services), Risk etc.;
Ensuring that the delivery of new products or services from the projects meet programme requirements and held to the appropriate quality, on time and within budget;
Managing third-party contributions to the programme;
Managing communications with stakeholders;
Ensuring accurate and timely reporting of plans, issues, risks, changes, deliverables, dependencies and budget;
Ensuring all project documentation is delivered to time and quality standards.
 
Customers / Stakeholders  
Set up project governance and reporting including a project Steering Committee when applicable.
Build Strong relationships and influence senior stake holders whilst exercising good judgment on when it is appropriate to provide flexibility and latitude and when to stand firm on critical issues.
Work closely with Internal Stakeholders covering changes to operational processes across asset management functions including but not limited to Operations, Investment Management, Product, Client Services, Risk and Compliance.
External Institutional Clients ,  Mutual Fund investors
 
Leadership & Teamwork  
Ability to lead multiple complex initiatives.
Effective communication of expectations with key sponsors and stakeholders.
Ability to work well in both local and geographically dispersed team environments.
Ability to escalate issues in a timely manner. 
 
Operational Effectiveness & Control  
Provide the Head of Change Delivery with recommendations for business process reengineering and automation of current manual processes.
Strict adherence to the HSBC’s Global Asset management Business Transformation Framework and Global Operating Model.
Fully leverage capabilities of internal (eg AMG ex AMUS) and external providers eg Northern Trust, Factset 
Fully comply with Business Transformation Desk Instruction Manual
 
Major Challenges  
Ability to manage and problem solve a number of complex issues simultaneously.
Efficient time management to complete required deliverables and meet deadlines.
Vendor management of external providers eg Bloomberg and Northern Trust, etc.
Ability to align the local work-slate with Global requirements.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
Primary reporting relationship to Head of Business Transformation
Active on AMUS Committees as needed
 
Management of Risk  
The job holder will continually assess the operational risks associated with the role.
Comply with all related FIM’s.
Comply with Desk Instruction Manual.
Provide input to BRCM function, Risk and Trade Valuation Committees, and Regulatory Steering Committees.
As Project manager, ensure risks are identified, registered, reviewed with stake holders and plans for mitigation are in place.
 
Observation of Internal Controls  
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Comply with AMG FIM and Compliance Manuals.
Understand the treating of Customer Fairly (TCF) principles, HSBC Global Asset Management’s TCF philosophy and how this affects your role.

Desired profile

Relevant subject matter expertise and 5-7 years minimum of hands on experience in the asset management industry.
Proven track record of successful delivery of complex projects.
Excellent presentation skills & problem Solving and analytical skills.
Self-starter with proven ability to work collaboratively with a team and who can influence and motivate people around them.
A high level understanding of project management methodology is a plus.
Strong written and verbal communication skills.
Bachelor’s degree strongly preferred.
Six Sigma or PMI training preferred
 
EEO/AA/Minorities/Women/Disability/Veterans