Business Specialist

Job description

The Business Specialist role is based within Business Banking.
 
The role of the Business Specialist is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.
 
What attracts people to this position is the variety of tasks and responsibilities you will encounter on a day to day basis within Commercial Banking. There's an even split of relationship management and business development. You would support start-up and other smaller businesses and build your own networks within your local community. This is a great stepping stone to career opportunities with either progressing to a Team Leader position or a move into the Business Banking Commercial team.
 
Your responsibilities will include:
Offering suitable value-added advice to new and existing customers, providing customer service excellence
Winning new to Bank customers by establishing a network  with key business introducers in the local community and working in partnership with them
Participating in internal and external business events, road shows and seminars as required by the business
Being an ambassador for HSBC and develop the bank’s profile in the local business community
Adhering to structures and processes in place for the management of credit, operational, reputation and regulatory risk
Optimising the potential value of existing relationships by assisting in the delivery of solutions and services appropriate to meet customer need and to improve customer engagement
 
 

Desired profile

The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Customer Service, working in a challenging environment
Experience working in relevant market/context, i.e. Ability to interact and build relationships with internal and external stakeholders including HSBC overseas offices and local professional community
Role relevant qualifications, i.e. Good communication skills, including written, verbal, and the ability to deliver compelling presentations
Relevant product knowledge including knowledge of Business Banking, Commercial Banking, Branch Network  is desirable but not essential
Experience working in relevant environment/s, i.e. Branch Network, Call/Contact Centres is desirable but not essential
Role relevant qualifications, i.e. Qualification to a University Degree and/or training courses is desirable but not essential
A track record of gaining an understanding of customers' needs and delivering excellent customer service
Consistently achieved objectives set for them and taken action to improve their own performance
Self awareness with confidence to work independently and take responsibility for own development
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of making timely and rational decisions, based on relevant information and experience
Handled basic lending effectively with a broad understanding of lending processes, products and their associated risks
A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
 
In addition to the details listed above, the ideal candidate will have:
a track record of gaining an understanding of customers' needs and delivering excellent customer service
possess both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
have contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
make use their business knowledge and understanding of customer needs to successfully manage and grow customer relationships
be able to demonstrate an ability to match products and services with clients' needs to generate sales in an ethical manner
The base location for this role is Swansea.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
Key search words: Business Banking, Commercial Banking, Customer Service Representative, Portfolio Management Associate