Business Solutions and Deployment Manager

Job description

Job description

Why join us?

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Business Solutions and Development Manager (IWS Business Management)

The Investment Wealth & Solutions Business Management provides support and services to business stakeholders and clients on project-based requests and assignments. The job holder should be precise, detailed oriented and be able to establish a strong working relationship with IWS internal business stakeholders and clients to ensure the projects and assignments are managed with highest standards of accuracy and efficiency, as per instructions within agreed business SLA. 

What you’ll do:

·  Support production incidents / client complaints and to implement incident resolution agreed with multiple stakeholders.
·  Perform BAU activity for product launches – Prepare procedural update, setup table / maintenance pages in system, conduct UAT, parameter upload and exceptional cases handling during IPO, and asset SEC to obtain information upon HKMA request.
·  Support small change requests and liaise with business & IT for UAT and health check upon release.
·  Perform UAT and regression testing pre- and post-production.
·  Live testing account registration and logistics for relevant product team to conduct health check upon system release.
·  Fulfill finance reconciliation and verification control by ensuring zero balance for these live testing accounts on monthly basis.
·  Produce MI for transaction details as requested by 2LoD.
·  Arrange “service not available” broadcast with CCB for IVRS when there is service downtime request from IT for system maintenance release.
·  Perform SRBP / GSOPS maintenance for half day trade according to market announcement.
·  Conduct hot broker drill annually to fulfill HKMA requirement on service resilience, including coordination between WPB, CMB, Securities Operation and IT on drill approach and toggling process monitoring.
·  Prepare and update procedural changes as requested by business teams or SEC and arrange for rollout to frontline platform.

Requirements

What you will need to succeed in the role:

·  Comprehensive knowledge of Project Management (IT and Finance), Regulatory compliance within the banking & financial services industry.
·  Minimum of a bachelor’s degree in business/ finance or relevant work experience
·  Strong leadership and people management capabilities. 
·  Strong teamwork initiative and good communication skills
·  Ability to work with a wide range of stakeholders.
·  Familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer. Advanced Excel skills is an advantage.
·  Self-motivated, strong teamwork initiative and able to work independently.
·  Ability to speak and understand Cantonese/Mandarin/English fluently, where applicable country specific language fluency required in reading Mandarin / Cantonese and written is a MUST. 
·  Excellent coaching and motivational skills. 
·  Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development. 
·  Strong interpersonal skills. 
·  Drive, teamwork, and positive cooperation towards the achievement of team/department goals. 
·  Ability to organize work independently and as part of a team. 
·  Solid understanding of the IWS operation process and a strong working knowledge of operations policies and procedures.